Customer Success Stories
Implementation of Enterprise Data Warehouse
for Agility, Trust & Governance
Renown Business Process Outsource Service Provider in Malaysia
Customer Background
The customer is a leading BPO provider in Malaysia, supporting service-based industries with high volumes of daily transaction data. In a fast-paced environment, reliable data accuracy, availability, and governance are essential to operations.
To overcome growing complexity and fragmented systems, the company embarked on a transformation to build a robust data warehouse, strengthening data trust, streamlining reporting, and improving business agility.
The Challenges
1. Disrupted decision-making due to dashboard failures
Frequent breakdowns in reporting, delayed insights and disrupted key business cycles, hindering the ability to make timely, informed decisions across departments.
2. Revenue at risk from inflexible system performance
As the business expanded, existing systems couldn’t scale to meet growing needs, leading to inconsistent deliveries that put revenue and customer trust at risk.
3. Rising costs and complexity in managing infrastructure
The on-premise setup drained IT resources and limited scalability. The business needed a flexible, cost-effective architecture to support innovation and future growth.
The Solution
End-to-End Data Integration and Transformation with Talend
Used Talend to ingest from various data sources (CSV, Excel, Salesforce, APIs, SAS, Oracle) and automate the extraction, cleansing, and transformation processes, forming a seamless data pipeline into Snowflake.
Automated Business-Critical Calculations
Automated critical calculation workflows, such as market price correction, plant allocation, and settlement processes, reduce manual dependencies and errors.
Near Real-Time Dashboards
Deployed near real-time dashboards for power trading teams to monitor spot market pricing, view profit and loss positions, declare prices, and submit bids to minimise losses in trading gaps.
Established Trusted Data on Snowflake Data Cloud
Centralized and modelled all critical data into Snowflake, creating a single, trusted repository structured across raw, conformed, and shared layers. This golden structure ensures accuracy, consistency, and scalability across all analytics and decision processes.
The Outcomes
Additional revenue
from new
analysis services
Increased revenue by
12% in capturing
more customers
Customer satisfaction increased from
detailed reporting
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About Our Solutions
Quandatics empowers organizations across APAC to translate vision into real-world impact. With a proven track record in Data & AI, we help clients navigate complex landscapes by integrating data, optimizing AI workflows, and automating intelligence-driven decisions. Our solutions are designed to cover you in every angle needed in your digital transformation roadmap.
As your trusted strategic partner, we ensure every project delivers measurable value, unlocking your next level of digital-driven growth.